How ServiceNow Developers Can Help solve Your Business Problems

by Shishir Dubey December 20, 2019

Businesses are always in the hunt for ways to achieve optimal efficiency and productivity. But this will be impossible to attain until and unless Organizations migrate from Traditional systems and methodologies to modern Solutions. ServiceNow is one such powerful and robust platform that is explicitly designed to solve challenges and meet the requirements of the Digital and IT-related operations of a Business Organization.

ChromeInfo Technologies is a Software Development Company that provides ServiceNow Services and Solutions to Businesses across the Globe. We have expert ServiceNow developers holding a minimum of 3-4 years of experience working with the ServiceNow Platform.

Our certified ServiceNow Application Developers are trained to build custom ServiceNow Solutions and Applications ready to take over your Organization’s IT-related tasks, automate them, and quickly solve Business obstacles.

But, before going into the details of How We do that, Here’s a little about:

What is ServiceNow?

ServiceNow initially started as a Software-as-a-Service (SaaS) Platform for IT Service Management. However, with time, it has evolved into a full-fledged enterprise Cloud Solution.

It is now also a Platform-as-a-service (PaaS) that supports quick, easy, and cost-effective development of custom applications on the cloud.

Because of a wide range of functionalities that it comes with, ServiceNow is quickly becoming the first choice of Organizations for successful Digital Transformation.

ServiceNow Solutions that We at ChromeInfotech Master

The ServiceNow Platform comes with various Digital Tools, Applications, and Functionalities designed to aid in carrying out different tasks of an Enterprise or Organization.

However, it is through Our expertise in these Applications that We can deliver Custom ServiceNow Solutions specific to Business needs.

IT Service Management

We have ServiceNow developers who can assist you in achieving digital transformation by helping you switch from legacy ticketing platforms and help desk to automated IT-based services with cloud-based ITSM.

With Us as your ServiceNow Technology Partner, you end up with custom ServiceNow ITSM Solutions developed to resolve your Business issues quickly and effectively.

And Hence, resulting in faster IT services delivery as well as scaling up of your business.

The ServiceNow ITSM Solution built by Our ServiceNow developers consists of customized and configured ServiceNow ITSM features and functionalities such as:

• Incident Management
• Problem Management
• Change and Release Management
• Request Management
• Agent Intelligence
• Performance Analytics
• Reports and Dashboards
• Configuration Management
• Asset and Cost Management

IT Operations Management

Another expertise of Our ServiceNow developers is automating manual, time-consuming, and monotonous tasks of your IT team.

Thus, helping you to quickly detect and diagnose any issue or disruption in your IT system as well as improve the availability of your IT and business services.

We deliver Business-specific IT Operations Management (ITOM) ServiceNow Solutions by implementing, configuring, and customizing the following ServiceNow ITOM features and functionalities:

• Discovery
• Event Management
• Operational Intelligence
• Orchestration
• Service Mapping
• Cloud Management

IT Business Management

We employ ServiceNow to help Organizations deliver better Business Outcomes, reduce time to market, and assist in strategic portfolio planning through our expertise in ServiceNow ITBM.

So at ChromeInfotech, We develop, configure, and customize the following ServiceNow ITBM features and functionalities to incorporate into an IBTM Solution:

• Project Management
• Portfolio Management
• Program Management
• Resource Management
• Time Tracking
• Test Management
• Application Portfolio Management
• Agile Development and Test Management
• IT Financial Management which includes Financial Planning, Financial Charging, and Financial Modeling

 Security Operations

In today’s date, Security is a priority for every organization.

So our role as a ServiceNow Development Company further involves:

Developing and implementing ServiceNow Security Operations Solutions to help Organizations quickly prioritize and resolve vulnerabilities and Security risks.

We have experts having experience as a ServiceNow Developer who can seamlessly implement the solution in addition to customizing and configure its features as per Business needs.

ChromeInfotech’s ServiceNow Security Operations Solutions carry custom features and functionalities catering to:

• Vulnerability Response
• Security Incident Response
• Threat Intelligence
• Trusted Security Circles
• Configuration Compliance
• Performance Analytics for SecOps

Moreover, We integrate the Solution with various third party security and IT tools such as:

• SIEM, IAM, DDoS protection, DLP, and IDS/IPS applications.
• Governance, Risk, and Compliance solutions (either ServiceNow-based or external).
• Network and vulnerability scanning applications.
• IT infrastructure management solutions.

 Customer Service Management

Providing consistent and efficient Customer Service is crucial for every business to retain customers and increase revenue.

Hence, Our ServiceNow developers use ServiceNow ‘s Customer Service Management Tools and Application to help create a dynamic and robust support system.

So what you can get with Our ServiceNow custom Customer Service Management Solution are faster response time and an increased customer issue-resolving rate.

ChromeInfotech’s ServiceNow Customer Service Management Solution encompasses features and functionalities that We customize and/or develop as per Business needs. These include:

• Omni-Channel
• Customer Data Management
• Case Management
• Major Issue Management
• Agent Workspace
• Communitiesapplication
• Field Service Management application
• Automation Workflows
• Performance analytics
• Reports and Dashboards
• Visual Taskboard

HR Services Delivery

Another competency of Our ServiceNow developers involves implementing ServiceNow HR delivery applications consisting of features and functionalities that We developed or customized as necessary. And these include:

• Case and Knowledge Management
• Employee Service Center
• Enterprise Onboarding and Transitions
• HR Performance Analytics
• Agent Intelligence
• Virtual Agent

So with ServiceNow, we can help your Business Organization to boost HR productivity, improve employee satisfaction, automate HR interactions, and provide exceptional employee experience.

ChromeInfotech’s ServiceNow Services and Offerings

Until now, what I have discussed above has been regarding the ServiceNow Solutions and Applications that We at ChromeInfotech hold expertise in.

But How Our ServiceNow Developers and we help Business to leverage these Solutions is through Our ServiceNow Services and Offerings.

We provide a broad spectrum of services that facilitate Businesses to get the most out of this powerful Cloud-based Technology Platform.

Below are Our ServiceNow Services that are formulated to ensure Business growth:

Custom ServiceNow Application Development

Although ServiceNow provides various in-built features and functionalities, there can be circumstances when you might be dissatisfied with them or require new ones for your business.

So in these situations, a custom ServiceNow Application is what you need.

Besides, ServiceNow provides a feature-rich Platform and various tools that allow developers to quickly build cloud-native applications tailored to a Business’s specific needs.

So We utilize this Platform to build Custom ServiceNow Applications and provide Services such as:

• Building custom Business Applications with new functionalities
• Creating modules to extend existing core features and functionalities like :
  • Product catalog
  • Change Management
  • Asset Management
  • Service Catalog
  • Incident communications Management, etc

• Enterprise Mobile Integration
• Report and dashboard customization
• User Interface development
• Form designing
• Chatbots
• Scripts
• Workflow Application Development

Also, we put to use several tools for faster and efficient ServiceNow Application Development such as:

ServiceNow PaaS- Now Platform:

ServiceNow provides the Now Platform as a PaaS which facilitate Our developers to build custom apps for your Organization. Thanks to its pre-built services and reusable components, We can quickly build, integrate, and extend app functionalities to meet the specific requirements of your Business.

Service Portal Designer:

Service Portal Designer provides us a quick and flexible way to build an application portal and dashboard. So we use it to configure, customize, and extend portal components to create custom UX and UI.

APIs and Integration Tools:

Using ServiceNow Platform APIs and Integration tools, We integrate useful applications and systems to your ServiceNow ITSM, ITOM, ITBM, CMS, or any other Solution.

Studio IDE:

Studio is the Integrated Development Environment provided by ServiceNow, which supports the implementation of an agile development process.

Our ServiceNow developers utilize its varied features such as keyboard shortcuts, code search, tabbed interface, and more to:

• Build, edit and modify applications
• Create application files
• Link ServiceNow Application to Git Source Code Repository
• Submit newly created applications to the ServiceNow App Store
• Publish new Applications to the ServiceNow Application Repository

ServiceNow Store:

The ServiceNow is an app store where Our developers put up newly built Applications for Users to download.

ServiceNow Share:

It is a collaboration and interaction tool that Our developers use to find scripts updated by other ServiceNow developers. Hence, not requiring us to start from scratch and save precious time.

For instance, Here’s one of Our Projects that required us to implement custom ServiceNow Development Services:

The Client of this Project owns an Enterprise level Logistics Company providing shipment services internationally. The Client was already using ServiceNow Solutions. But as Business grew, the Solution became incapable of handling and meeting requirements. So Our Client approached us with needs for configuring and customizing Service Catalog. In addition, we were also required to develop certain custom functionalities, one of which included the development of a feature that would support the ordering of multiple catalog items in a single request.

So what Our ServiceNow Developers did was add new catalog items into the ServiceNow Service Catalog along with creating different ServiceNow workflows for each of the catalog items. Moreover, Our team developed a custom feature regarding the requirement for multilevel service requests.

Thus, We made changes to the client’s service catalog and introduced custom functionality, which significantly facilitated increased Business efficiency and productivity.

ServiceNow Implementation

Implementing something entirely new for your Business Environment can be quite nerve-wracking and turn out to be a daunting task.

So at ChromeInfotech, We strategize implementation methodology to make sure that the ServiceNow Solution fits correctly into your business environment in the first go.

Moreover, Our ServiceNow developers follow best practices to plan, design, develop, and configure your Solution before it rolls out into Production.

With ChromeInfotech as your Offshore ServiceNow Technology partner, you can:

• Accomplish seamless and risk-free implementation of the Solution
• Get maximum value out of ServiceNow

ChromeInfotech’s ServiceNow Implementation Services include-

Pre-Implementation Consulting:

One of Our first tasks before We go straight ahead with directly implementing ServiceNow is to understand and identify your implementation needs.

We have experts holding experience as a ServiceNow developer as well as a consultant who can then accordingly map out a blueprint and strategy for implementing the Solution.

Configuration and Customization:

Before We go ahead with implementing the Solution, Our ServiceNow experts carry out specific configuration and customizations to ensure that it possesses a good UX and UI along with all the necessary functionalities.

So We help in changing, adjusting, and/or building new features and functionalities for the Solution such as:

• Dashboards
• custom reports
• custom fields
• Service Catalog items
• Notifications
• form layouts
• metrics
• access configuration
• functionality extensions
• client
• Back-end logic

Data Migration:

Another vital ServiceNow Implementation service that We provide is importing all necessary Business and Organization data into the ServiceNow Solution.

And We have ServiceNow Application Developer who can help migrate data from any data source, be it:

• External databases
• Accounting system
• Spreadsheets
• Existing third-party ITSM tools
• Directory Services

Launch into Production:

Once we are done developing and testing the required features and functionalities, We move the ServiceNow Solution into Production. In addition, We also provide post-production support.

ServiceNow Integration

ServiceNow Integration and Implementation go hand in hand. So one of the many Services that We provide to help you achieve high levels of efficiency is ServiceNow Integration.

Our experts having experience as ServiceNow Developer can help you to quickly solve business problems and take maximum advantage of the ServiceNow Solution by integrating it with various third-party applications.

So we employ various Industry standard tools and techniques to effectively integrate your Solution with a wide range of Data Sources, Databases, IaaS, SaaS, Legacy Systems, On-Premise applications, etc.

Some of the Integrations that We at ChromeInfotech offer include:

• Intranets such as SharePoint, Confluence
• Cloud Services such as AWS, Microsoft Azure, Google Cloud Services
• ERP such as NetSuite
• CRM such as Salesforce, Zoho, Hubspot, Oracle
• Real-time Messaging applications such as Slack, Skype
• Data Analytics such as Google Analytics
• ITSM Solutions such as Jira, ZenDesk
• Email Platforms such as Outlook, Gmail
• BI tools and dashboards
• IT Infrastructure Management systems

ServiceNow Support

ChromeInfotech’s ServiceNow Support Services can help maintain the stability of your Solution in addition to helping achieve maximum efficiency and performance.

Our support services involve both monitoring and further enhancing your Solution when and where required.

It includes-

• Monitoring Solution performance
• Monitoring and configuring system administration
• Quickly responding, prioritizing and resolving issues
• Regular and consistent diagnosis to fix vulnerabilities
• Developing, testing and integrating new functionalities
• Upgrading your Solution to a newer or the latest versions of ServiceNow
• Integrating your Solution with other apps, tools, and services

ServiceNow Migration

We often encounter situations where Businesses are looking to migrate from legacy systems to ServiceNow.

So to help Businesses successfully undergo the transition, We at ChromeInfotech provide ServiceNow Migration Services.

In other words, We have experts, who can help you migrate to ServiceNow from whatever your present system or platform is including:

• Project Management Software
• HR Management Systems
• ITSM and ITOM systems
• Customer Service Management Solutions
• Security Solutions

Furthermore, Our ServiceNow Migration Services include:

• Migrating from old Solution to ServiceNow
• Migrating from an older version of ServiceNow to a newer or the latest one( Kingston being the latest version as of writing)

And In both circumstances, We not only Migrate your Solution but also perform customizations, configurations, Integrations, data migration, and more depending on the requirements.

On a Concluding Note

ServiceNow, within the last few years, has emerged out as a popular Cloud-based PaaS providing a wide range of tools, features, and functionalities.

Since the ServiceNow Platform is Fast, Simple, Powerful, and Robust, it seems to be the perfect technology for Organizations to achieve Business goals and increase Business growth.

But, it is essential to realize that the key to yielding Maximum benefit from implementing ServiceNow Solutions into your Business Environment is-

Skilled and experienced ServiceNow Developers who can tailor the solution to suit your business requirements and the current state of your IT environment.

And ChromeInfotech is the go-to Web and Mobile Development Company that can provide you with proficient ServiceNow Developers who can take care of all your ServiceNow Platform related needs.

In addition to that, We also have developers who are well-versed in various Software Development Technologies starting from AngularJS to PHP, Node.js, Dot Net, and more.

So, whatever requirements you may put forward, We can provide you with a full-fledged and innovative ServiceNow Solution equipped with all the necessary features and functionalities.

Moreover, We have experts who not only holds experience as a ServiceNow developer but also as a consultant.

Thus we can assist you in every step of the way- Right from ServiceNow Integration and Implementation to Support.

Well, If you are interested in reaping the benefits of the amazing ServiceNow Platform for your Business, then please don’t hold back and reach out to us!

Also, do leave your feedback or questions that you might have regarding this write-up in the comment section below.