6 ways How ServiceNow Solutions can help achieve Business Success

by Shishir Dubey December 20, 2019

One of the fastest-growing cloud-based Platforms that the Tech Market has ever seen is ServiceNow. Over the years, ServiceNow has quickly gained a reputation as the go-to Platform for driving Digital Transformation. An Increasing number of Companies and Organizations are implementing ServiceNow Solutions for achieving Business Growth and Success.

So Why did the ServiceNow Platform become so popular?

What benefits and perks can it provide to your Organization?

Why We at ChromeInfotech, a leading Software Development Company, support and assist Businesses in developing ServiceNow Solutions?

I will be addressing all these questions and more about ServiceNow in this blog.

But first things first, Here’s a little about:

What is ServiceNow?

ServiceNow initially started as Software as a Service (SaaS) provider that provides cloud-based ITSM Software products.

But now it has evolved into a leading cloud enterprise Solution that is much more than just ITSM and extends way beyond SaaS.

ServiceNow has also ventured into the PaaS cloud model. It provides developers a platform to build a new cloud-based Business Applications from scratch or customize already present features to extend its base functionality.

For what Purposes should your Business adopt ServiceNow?

Although initially ServiceNow was restricted to only IT Service Management, Organizations can now adopt ServiceNow Solutions for a broader set of Business Processes.

The ServiceNow platform that We know today comes with a wide range of Tools and Applications that can be fully customized and configured by a ServiceNow Developer as per Business specifications.

You can adopt such customized ServiceNow tools, Applications, and Solutions to enhance Business Growth and solve various Business problems.

With ServiceNow, you get a single platform that can help orchestrate Business processes all across your Organization.

So here are some of the significant ServiceNow Applications that cater to different aspects of your Business: 

IT Service Management:

It consists of tools and workflows for managing, developing and delivering a wide range of IT Services including:

• Event Management
• Asset Discovery
• Configuration Automation
• Orchestration
• Cloud Management
• Service Mapping

Customer Service Management:

ServiceNow’s Customer Service Management aims at helping Businesses achieve faster response time and an increased customer issue-resolving rate. So it includes:

IT Business Management:

With ServiceNow ITBM, you can:

• Better understand and gain visibility into the ongoings of your Business
• Align work and strategies with  Business goals
• Rapidly deliver services and Business outcomes

HR Services Delivery:

ServiceNow’s HR Services Delivery Application automates HR processes and provides a single platform for all HR related Services. It eliminates manual and repetitive tasks that improve employee experiences and HR productivity.

Security Operations:

With ServiceNow’s Security Operations functionalities, Organizations quickly prioritize and resolve vulnerabilities and Security risks.

Thus, it involves:

• Vulnerability Response
• Security Incident Response
• Threat Intelligence
• Trusted Security Circles
• Configuration Compliance
• Performance Analytics for SecOps

Now it is important that you find a ServiceNow Partner who holds expertise in various ServiceNow Applications including the above.

We at ChromeInfotech hold experience in delivering custom ServiceNow Solutions for all of the above-mentioned applications.

So whatever your ServiceNow needs are, We can help meet them.

Business Benefits of Adopting ServiceNow Solutions

What every Business strives to achieve is increased revenue while providing quality Services with better customer satisfaction.

And Business Automation Platforms like ServiceNow is the key to achieving that.

More and more companies are transferring from legacy systems to the cloud giant- ServiceNow Platform.

It’s integrated and connected set of tools and applications provides several benefits that ensure Business success.

So below are 6 of the significant Business benefits of ServiceNow that will catch your attention:

Improved IT Productivity

In today’s date, every modern Business Organization is Digitalized, powered by IT Operations, and an IT team.

And improved IT productivity is what every Business Owners sought to achieve.

Whether your Business belongs to the Healthcare Industry, Education, Logistics, Retail, or any other Industry sector, a boost in IT productivity can help your Business to shoot up the Success ladder pretty quickly.

Now, ServiceNow provides a suite of applications and products that directly results in improved IT staff efficiency. Which ultimately ends up escalating IT productivity.

However, it is crucial to understand that every Business is different.

So to ensure that these ServiceNow Applications meet all your Business needs, you might require customizing the features and functionalities of these Applications or developing new ones from scratch.

This is where a Software Development Company such as ChromeInfotech, providing ServiceNow Services and Solutions comes in.

We have expert ServiceNow Developers who can help tailor ServiceNow Solutions and Applications as per Business specifications.

And these facilitate increased IT Productivity through:

• Automation
• Efficient work-flow Management
• Easy integration with other tools or systems
• Improved IT Operations
• Efficient change management
• Efficient problem management
• Improved IT Scalability
• Release management

Because of such benefits, your IT team will be able to add more value to your Business.

Moreover, with increased efficiency and productivity of IT teams, you get the flexibility to scale without hiring additional IT workforce.

A study by Forrester on ServiceNow reports the following regarding IT productivity:

• A decrease in effort for resolving service request and incidents with an automated resolution of 20% for common requests and incidents
• Reduction in team effort by 75% for report generation and management of resource
• A 50% reduction in efforts for conducting IT audits.
• Increase in efficiency of IT team members by 20%

Improved Customer Support  

Excellent Customer support is the grassroots for increased business revenues and success.

But Organizations can have a hard time measuring up to the massive number of service requests and get burdened with repetitive manual tasks.

So, the ServiceNow provides Customer Service Management Application with functionalities that allow you to provide connected, effortless, and proactive Customer Support.

At ChromeInfotech, Our ServiceNow Developers can help implement and develop custom ServiceNow Customer Service Management Solution specific to your Business needs.

With customized features and functionalities, you will get a dynamic and robust support system that will lead to:

• A decrease in the number of service tickets
• Faster issue resolution time
• Faster response time
• A reduction of costs related to support
• Superior Customer experience and satisfaction

Here are two noteworthy ServiceNow Customer Service Management Functionalities:

Agent Workspace:

It is a service desk application that provides customer service agents of your Company with an integrated and intuitive User Interface. It facilitates:

• Efficient management of multiple incidents on a single screen through the multi-tab interface
• Assistance for resolution of tasks through Agent Assist
• Quick finding of relevant content with intuitive searching capabilities
• Addressing calls and chats in real-time with Interaction Management System
• Better serving of customers through AI-powered recommendations

Virtual Agent:

Virtual Agent is a conversational chatbot that assists users/agents. With this feature, you can quickly obtain information, make the right decisions, automate tasks, and minimize repetitive work.

Enhanced Business Operations and Quality Services

One of the fundamentals for improving your Business is constant monitoring and analyzing of Business processes.

You need to have a crisp idea of what’s working for your business and whats not.

Because ServiceNow is designed explicitly to support Business growth, it allows you to get insights into your Business operations on-demand.

Additionally, ServiceNow Solutions can help to generate essential Business metrics using real-time data quickly.

It comes with various Business analytics and reporting tools and features that can:

• Automate data generation
• Sync your performance analytics to your business goals
• Identify obstacles
• Quantify performance
• Produce reports
• provide insights into SLAs performance
• allow analyzing of SLAs progress

One such functionality, for instance, is Performance Analytics. It lets you monitor trends, prioritize resources and track, aggregate, and visualize key performance indicators in real-time.

But, understandably, one solution cannot fit into every Business model.

And so ChromeInfotech’s ServiceNow Developers can help customize these ServiceNow features and functionalities to meet specific needs.

For example, instead of implementing ServiceNow’s many predefined reports, We can create a custom one.

Moreover, Our ServiceNow developers can also help build performance analytics dashboards that are easy to use and understand.

So, ServiceNow, along with expert ServiceNow developers, can help to quickly and efficiently collect and analyze data, extract Business performance insights, and solve problems.

All this ultimately will result in enhanced Business Operations and Quality Services.

Increased Employee Productivity

One of the main attractions of ServiceNow is workflow automation.

It eliminates time lags created as a result of the slow processing of service requests.

So with ServiceNow Solutions, your employees no longer have to waste valuable time waiting for approvals, corrections, or responses.

Hence, resulting in a significant increase in their work efficiency and productivity.

At ChromeInfotech, We implement ServiceNow’s workflow automation to develop custom ServiceNow Solutions specific to your Business needs, which can streamline routine processes like invoice approvals or processing HR requests.

Moreover, Automating/Streamlining manual and repetitive tasks reduce errors and quickly help resolve them.

Hence, it eliminates the efforts and time of employees put into resolving errors.

Also, ServiceNow comes with a user-friendly and accessible Service Catalog which employees can easily utilize.

And if required, We can help customize that for you too!

Reduced costs

By implementing ServiceNow into your Business environment, you can save up on your financial costs significantly.

Here’s How:

First of all, ServiceNow is an all-in-one Platform that fulfills all your IT related requirements. So you don’t need to invest in various Legacy systems and solutions to get work done.

Secondly, adopting ServiceNow as a cloud-based solution eliminates the requirement for maintaining on-premise systems. So you can dodge off a substantial financial burden.

Thirdly, ServiceNow regularly updates new features and functionalities, which can help you to avoid additional development costs.

Last but not least, automation of manual tasks and increased efficiency means lesser workforce requirements. This will also result in reduced costs.

Easy Integration of Business Enriching Tools

Digital IT Solutions are meant to solve Business Issues. But what if they cause more troubles than they solve?

This situation may arise if you are using Legacy IT Solutions and systems. That’s because most of these traditional solutions are devoid of functionalities for other business tasks and processes.

So you will have to employ multiple stand-alone tools that may not sync or align with each other. This will interfere in the smooth functioning of your Business operations and create service gaps.

However, ServiceNow comes with a suite of automation tools that are entirely customizable and fully supports the integration of third-party tools and solutions.

At ChromeInfotech, We have ServiceNow Developers who can help integrate a wide range of tools to your ServiceNow Solution for increased Business efficiency.

Some of Our ServiceNow Integrations include:

• Intranets such as SharePoint, Confluence
• Cloud Services such as AWS, Microsoft Azure, Google Cloud Services
• ERP such as NetSuite
• CRM such as Salesforce, Zoho, Hubspot, Oracle
• Real-time Messaging applications such as Slack, Skype
• Data Analytics such as Google Analytics
• ITSM Solutions such as Jira, ZenDesk
• Email Platforms such as Outlook, Gmail
• BI tools and dashboards
• IT Infrastructure Management systems
• E-commerce Platforms

With ServiceNow, We deliver custom ServiceNow Solutions equipped with all the necessary tools so that you can quickly and efficiently solve all your Business problems.

On a Concluding Note

There’s no doubt that your Business will benefit from implementing ServiceNow Solutions into its environment.

It is a powerful and robust Cloud-based Platform that will help Organizations achieve Business goals and solve Business problems.

With ServiceNow Automating major Business processes, you can witness an increase in productivity and efficiency in providing Services.

However, implementing a ServiceNow Solution without customizing it to make it fit into your Business model won’t produce the desired result.

Only a ServiceNow Solution tailored to your Business needs can help you to get the most out of this Platform and maximize its benefits.

And ChromeInfotech’s ServiceNow Developers can help you to create the perfect ServiceNow solution for your Business equipped with all the necessary features and functionalities.

So all in all, If your Company is Technology reliant, then you must consider leveraging the ServiceNow Platform for a breakthrough in your Business.

If that’s what you are planning for, then do get in touch with us.

We have ServiceNow experts who can assist you through every step of the way.

Also, please leave your feedback and questions regarding this blog in the comment section below!