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Chatbot Development Company | ChromeInfotech Build User Retaining Apps

by Shishir Dubey April 29, 2024

Since our establishment in 2010, ChromeInfo Technologies has achieved a tremendous amount of success in building business technology solutions using trending emerging technologies. Let’s have a look at one of such technologies called Chatbots. As a Chatbot development company, we provide some of the best services to industry verticals.
Table of Contents:

What Are Called Chatbots?

Built on the grounds of artificial intelligence, a Chatbot is a software application that can automate a simulated natural conversation with a user through various means – either through a messaging application, a web app or a website or a smartphone app.
What’s more important to us are the Chatbots that runs on websites, web applications and smartphone applications.
It not only acts as the most advanced interface between humans and machines but also a tool that helps to ease the process of conducting complex business operations such as client support and maintenance, information acquisition, and many more.
Working of a Chatbot is a three-step process –
Step 1:
The user sends a request.
Step 2:
The mechanism of the Chatbot identifies the intent of the query sent by the user and look out for necessary entities required to compose a reply.
Step 3:
A reply is composed and sent to the user.

Why Are They Necessary for A Business?

There are mainly three crucial reasons that make the existence of Chatbots mandatory in any given business that operates via a website, web application or a smartphone app based out of Android or iOS –
Reason 1:
Chatbots helps companies to enhance the customer experience.
Reason 2:
They will present your business with new opportunities to improvise on the process of customer engagement and retention.
Reason 3:
They increase the business’s operational efficiency by reducing the cost of customer service.
There are various categories of Chatbots as per domains such as chatbots for e-commerce, analytics, communication, customer support, design, education, health, finance and many more.
In short, conversational AI that powers Chatbots for automated communication is in high demand by many businesses as it can reduce costs by a significant factor.

ChromeInfoTech Specializes in Chatbots Based Application Development

Being an expert technology solutions development company, ChromeInfotech has always been inclined towards trending and emerging technologies.
Right from the very moment, we began developing software solutions for businesses; it has been our primary motive to bring the best of technology benefits to businesses.
At ChromeInfotech we have a dedicated team of experts and specialists that have hands-on experience of 3+ years in developing AI Powered Chatbots for any and every type of business, no matter the industry segment.
We develop Chatbot applications for –
Websites | Web Applications | Android Apps | iOS apps | Cloud Apps | Desktop Apps
Some of the many industries we cover –
Healthcare | Education | Retail | Finance | Travel | Tourism | Transport | Logistics | Real Estate | Fitness | And more.
Categories of Chatbots Application We Cover –
Web-based Chatbot Applications | Smartphone based Chatbot Applications | Standalone Chatbot Applications.

Our Chatbots Applications have these essential components –

STORIES:
An excellent tool for organizing conversations. They are one of the most intuitive ways that tell the bot how it should react to different queries and situations.
One of the most significant advantages is you can create relevant stories for frequently asked questions that will save time in case a user throws a complex and challenging query at the Chatbot.
INTERACTIONS:
Through these, we define the wide range of actions that a Chatbot can take when dealing with a particular query or customer. It can even consist of a relevant and adequate CTA if necessary upon which the user can act.
RICH AND INTERACTIVE MESSAGES:
We build Chatbots that not only reply with plain text, but with images as well as buttons to react to perform an important task. This can be redirecting the user to a particular website or an e-commerce cart, or anything else.
CUSTOM 3RD PARTY INTEGRATIONS
We build custom Chatbot applications that can easily connect to functionalities provided by famous and popular bots like a Facebook bot, slack bot, etc.
A functionality to access bots’ conversation history to make a fundamental analysis as and when required. This functionality is called conversation archives that allow us to make necessary changes to the stories section discussed above.
FEATURE THROUGH WHICH LIVE TESTING CAN BE DONE
We develop custom functionalities through which we can do any live testing before rolling out a specific functionality to the live software.
ROBUST APIs
We use robust APIs that help us to develop one of the most technologically advanced, sophisticated yet simple to use Chatbot Application. We have a specialized API development team that deals with 360 degrees API development and its aspects.

So all in all here’s what we have to say:

The full-service and full-fledged Chatbots application development team at ChromeInfotech helps businesses achieve growth by making the best use of advanced technologies like AI and Machine Learning.

Have A Look at The Various Types of Chatbots We Develop

First of all, let us understand the various types of Chatbot application Development that we at ChromeInfotech deal with.
SCRIPTED CHATBOT DEVELOPMENT:
These are the types of Chatbots that display a particular kind of behavior determined by a specific set of rules and guidelines.
INTELLIGENT CHATBOT DEVELOPMENT:
While building this particular type of Chatbot, we use Artificial Intelligence (AI) Techniques. This allows these bots to display much greater flexibility in operation and the way to perceive input and produce output.
APPLICATION CHATBOT DEVELOPMENT:
When a Scripted or Intelligent Chatbot is given a graphical user interface, it can be termed as an Application Chatbot.
Over the past couple of years, from the time we started working in Chatbot application Development, we have built a wide variety of Chatbot applications for multiple businesses.
Some of them are –

  • A restaurant delivery app where customers interact with a Chatbot to place their home delivery or pickup order.
  • An application for a retail chain that uses Chatbot to let users know about the various offers available on different products and their categories.
  • A Chatbot application for an e-commerce application.
  • A Chatbot for an on-demand cab riding service.
  • Building a custom Chatbot application specifically to deal with customer queries and grievances that can be applied to the real estate and property selling business segment.
  • A Chatbot for an Employee Management System that was used to get input from employees regarding their work satisfaction and work environment.

We have Expertise in –

INTEGRATING FACEBOOK CHATBOT INTO YOUR BUSINESS APPLICATION.
A Facebook messenger bot is also known as Facebook Chatbot is a piece of automated messaging software powered by AI that converses with people and is developed by Facebook.
It mainly resides in the Facebook messenger and our experienced development team at ChromeInfotech can help you integrate it into your business application through appropriate methodologies.
Hence, what you will be getting at your end is a customized version of the Facebook bot specific to your needs and Requirements.
ChromeInfotech can help you get these benefits from Using Facebook Chatbot:

  • Save money because integrating it into your business app is much cheaper than developing a software application.
  • Through this, you can reach to your audience directly.
  • Identification of potential lead becomes more comfortable with Facebook Chatbot.
  • It is one of the most efficient ways to handle e-commerce transactions in case you want to develop an e-commerce app powered by a Chatbot.
  • Customer Re-engagement becomes much more effective and efficient.

INTEGRATING SLACK CHATBOT INTO YOUR BUSINESS APPLICATION
A Slack Chatbot is a customized Chatbot developed by Slack. It is designed to undertake some of the most diverse set of tasks such as managing emails, reminders and their notifications, data gathering and analysis, and 1000+ more uses cases.
Chatbot Development Team at ChromeInfotech specializes in integrating Slack Chatbot into your business application that is powered by AI and machine learning and will act as a valid revenue generating toolset.
Here’s how ChromeInfotech’s Development team can benefit your business from using Slackbot:

  • Build an active and direct channel to generate sales.
  • Manage complex and repetitive tasks by automating them.
  • Generate a higher percentage of user retention.

We Also Deal with Custom Chatbot Development

Are you looking to develop your Chatbot which is customized as per your requirements?
We have a full-service Chatbot Development team that can assist you in building your business Chatbot Application. In doing so,
We use the below following AWS (Amazon Web Services) Components in which our team has hands-on experience and specialization –

Amazon Web Services LEX:

Amazon provides the AWS lex service to help developers build conversational interfaces into any given application using voice and text.
It has advanced functionalities powered by deep learning such as automatic speech recognition that converts speech to text to power highly engaging user experience as well as natural lifelike conversations.
The deep learning technology that AWS Lex provides is used to power Alexa also.
Core Benefits of AWS Lex that you can get through our developers –

  • Extremely easy to use.
  • Built-in features to do easy integration with Amazon Web Services.
  • Easy to deploy and achieve scalability.
  • Highly Cost Effective.

Real Life Practical Use cases:

  • Informational Bots.
  • Application Bots.
  • Enterprise Productivity bots.
  • In various areas of IOT.

Amazon Web Services POLLY:

Amazon Polly is a service from Amazon which is used to convert text into lifelike speech. As a result, it facilitates the creation of applications that can talk with the user effectively. With this, you can also create a lot of other speech-enabled products also.
It uses the deep learning technology that helps to synthesize human-like sounding speech.
Core Benefits of AWS Polly that you can get through our developers –

  • Produce voices that are natural sounding.
  • You can store as well as re-distribute your speech.
  • Perform efficient & real-time streaming.
  • You can also customize as well as control your speech output.
  • Doesn’t cost you much money.

Real Life Practical Use cases:

  • Creation of content for Chatbots.
  • E-learning based education Chatbot development
  • Telephony Chatbots Development

Amazon Web Services LAMBDA:

AWS Lambda is a serverless facility of Amazon. Through this, our developers save plenty of time and money.
AWS Lambda allows developers to run their code without managing their servers. You go to Amazon, use this facility and pay for the compute time your code consumes. When you do not run your code, you do not pay any money.
It allows efficient running of any backend developed for any Chatbot Application.
Core Benefits of AWS Lambda that you can get through our developers –

  • No need to manage your dedicated servers.
  • Achieve continuous scalability.
  • The metering is done in milliseconds.

How can Our Team Benefit Your Business from Using Chatbot?

Have a look at the Top 8 Benefits of Using Chatbots in your business Application Development.

  • You will achieve more than 10X efficiency in your business through a Chatbot application by reducing execution time. Their biggest advantage is that they can streamline as well as automate those tasks which are repetitive and frequent.
  • They provide you a lot of flexibility. Either your business user can interact with a text-based environment, a graphical environment or a voice-based environment to reach out to you and get relevant assistance.
  • If you run a business and want to integrate a Chatbot into your business software application, you will be able to sync all your business departments and achieve more excellent uniformity across divisions.
  • Achieving business scalability will be much more comfortable as they can interact with multiple users at the same time in a faster and effective manner.
  • Using Chatbots will allow you to improve your business’s branding with the least amount of effort inputs.
  • Chatbots are easy to use and inexpensive to develop. They won’t burn a hole in your pocket.
  • Developing a Chatbot requires less amount of time as compared to developing a business based software application.
  • Last but not least, Using Chatbots in your business applications, you will be able to achieve a higher level of quality in your services and the way you conduct your business operations.

We at ChromeInfotech highly recommend you to go with Advanced Chatbot application Development if you want to grow and scale your business fast, productively and in the best way.

We Are Experts in Developing High-Quality Business Apps Using Chatbots

Are you in search for a technology partner that can help you build one of the most innovative and technologically advanced Chatbot application for your business website, smartphone app or cloud app?
ChromeInfotech is Right here for you. We provide advanced technology benefits to businesses via emerging technology trends like Chatbots. AI, Machine Learning and Natural language processing power these Chatbots.
We have a full-fledged dedicated team of developers, programmers, designers, architects, quality assurance specialists and analysts that will support you round the clock in building Chatbot powered business applications for any idea you have.
Do let us know your requirements and needs and our team will get in touch with you.

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About Shishir Dubey

Shishir Dubey is the founder and CEO of ChromeInfotech, making mobile apps affordable and simple for small and enterprise businesses. I have been a technology geek since school days and was always busy experimenting with new technologies which later turned into my passion. With the start of Mobile Apps era, I decided to start an organization which can design and develop mobile apps as per recent technology trends and offers most innovative and stylish solutions to people around the world. In this journey, I have been working as a brain behind some of the successful projects which got Million $ Funding. I helped them in designing the architecture of their apps in scalable manner.